Article 1 – Applicability.

These terms and conditions are part of all agreements with Laundry and Ironing Service Haaglanden and apply to all its (other) actions and legal acts, unless explicitly and in writing agreed otherwise. Deviations from these terms and conditions only apply if and to the extent explicitly agreed in writing. General terms and conditions from the client that deviate from these terms and conditions only apply if and to the extent they have been accepted in writing by Laundry and Ironing Service Haaglanden.

Article 2 – Definitions.

In these terms and conditions, the following words have the meanings stated after them:
a. Material: all substances from which the textile is composed.
b. Equipment: all machines and installations, including the so-called peripheral equipment, used to process the textile, as well as the associated parts;

Article 3 – Offers.

Offers, quotations, prices, and price statements, whether or not appearing in price lists, advertisements, and the like, are entirely without obligation, unless explicitly stated otherwise.

Article 4 – Execution of work/delivery times.

The period within which or the time at which Strijkservice Haaglanden must have completed the agreed work or deliveries is established based on the expectation that the circumstances under which the (delivery) will take place will not change after the acceptance of the assignment.

If such a change in circumstances occurs, regardless of its foreseeability, causing a delay, the agreed delivery time will be adjusted accordingly, without prejudice to the provisions in Article 11 below in case Strijkservice Haaglanden is temporarily or permanently unable to fulfill the agreement between the parties due to force majeure.

Shipping, transport, and/or transfer of goods, including materials, is always at the expense and risk of the client.

Article 5 – Cooperation by the client.

The client shall always provide Was- en Strijkservice Haaglanden with all cooperation, data, and information in a timely manner that Was- en Strijkservice Haaglanden deems necessary and useful to properly perform the assigned work or deliveries. If textiles are offered that are known to have defects, the client must inform Was- en Strijkservice Haaglanden in advance. Laundry intended for ironing service only must be delivered clean and intact. You are requested to check your clothing for personal belongings. Please provide hangers for blouses and/or shirts. If no hangers are provided, Was- en Strijkservice Haaglanden can supply them for a fee. If you are not present at the agreed time for picking up or delivering your ironing, we will be forced to charge additional delivery costs.

Article 6a – Warranty.

Was- en Strijkservice Haaglanden warranty means that Was- en Strijkservice Haaglanden will repair defects in the services it has delivered free of charge. When Was- en Strijkservice Haaglanden grants a warranty, the client is obliged to fully cooperate. Cooperation includes, among other things, making the offered textiles available again for the purpose of reprocessing them. Washing is done according to the care labels; if any deviation occurs despite this, Was- en Strijkservice Haaglanden is not liable.

Article 6b – No Warranty.

The warranty expires at the moment the customer makes changes to the services delivered by Was- en Strijkservice Haaglanden without the permission of Strijkservice Haaglanden. Strijkservice Haaglanden reserves the right to suspend the warranty if invoices are not paid within the specified term.

Article 7 – Prices.

The prices quoted by Was- en Strijkservice Haaglanden prices include value-added tax, as well as exclude any other government-imposed charges, unless explicitly agreed otherwise. Prices in the Netherlands increase annually due to inflation. This also affects our costs. Any price changes may be implemented at any time. Current prices are posted on the website.

Article 8 – Payment.

Payments must be made punctually at the agreed times in the manner communicated by Was- en Strijkservice Haaglanden to the client. If the client fails to pay on time, Was- en Strijkservice Haaglanden is authorized to charge interest of 1% of the invoice amount for each month or part thereof that the payment term is exceeded. All amounts charged to the client must be paid without discount, deduction, or set-off, in any legal Dutch tender; the client never has the right to suspend the payment obligation. Was- en Strijkservice Haaglanden is entitled, before (further) performance, to require advance payment from the client, up to the amount that Was- en Strijkservice Haaglanden is or will be entitled to claim from the client. In addition to the invoice amounts and interest, Was- en Strijkservice Haaglanden is entitled to claim from the client all extrajudicial costs caused by late payment. Extrajudicial costs are due in any case when Was- en Strijkservice Haaglanden has enlisted the help of a third party for collection. These will be calculated in accordance with the collection rate advised by the extrajudicial costs working group of the Dutch Association of Judiciary, with a minimum of €100. The mere fact that Was- en Strijkservice Haaglanden has enlisted the help of a third party indicates the amount and obligation to pay the extrajudicial costs. Any amount received by Was- en Strijkservice Haaglanden from the client will first be applied to settle any due interest and costs, and thereafter to the oldest outstanding invoice.

Article 9 – Interim Termination and Dissolution.

If the client fails to properly or timely fulfill any obligation arising from any agreement, the client is in default and Was- en Strijkservice Haaglanden is entitled, without notice of default or judicial intervention, to:
– suspend the execution of the agreement and any directly related agreements until payment is sufficiently secured and/or;
– fully or partially dissolve that agreement and all directly related agreements, after the suspension has lasted fourteen days, without prejudice to other rights of Strijkservice Haaglanden under any agreement with the client, and without Was- en Strijkservice Haaglanden being liable for any compensation.

In the event of (provisional) suspension of payments, bankruptcy, cessation, or liquidation of the client, all agreements with the client shall be automatically dissolved, unless Was- en Strijkservice Haaglanden notifies the client within a reasonable period to demand fulfillment of (part of) the relevant agreement(s), in which case Was- en Strijkservice Haaglanden is entitled, without notice of default, to:
– to suspend the execution of the relevant agreement(s) until payment is sufficiently secured and/or;
– to suspend any obligations towards the client, without prejudice to any other rights under any agreement with the client and without Was- en Strijkservice Haaglanden being liable for any compensation.

The client may terminate an agreement of indefinite duration at any time, subject to a notice period of two months. Subscriptions are invoiced in advance per period at the start of each period. Termination can be applied for the following period with a two-month notice period. After one year, the notice period is one month.

Article 10 – Subscriptions

Subscriptions are invoiced per period and the invoiced amount is collected from your account. All subscriptions have a two-month notice period. After one year, the notice period is one month. Suspension of the subscription can never be applied retroactively.

Article 11 – Liability.

Was- en Strijkservice Haaglanden is not liable for laundry and/or ironing items that are broken, damaged, and/or lost, unless this is due to intent or negligence on the part of Was- en Strijkservice Haaglanden. If Was- en Strijkservice Haaglanden can be held liable for damage to the ironing items, this will be determined based on the value in use of the items and can never exceed €50.00 per order, per customer.
Value in use in this context means the original purchase price of the ironing items minus depreciation for the period of use of those items. For valuable items that were not declared as such and that Was- en Strijkservice Haaglanden could not reasonably be expected to treat as such, the purchase price will be based on the normal value of a comparable item. Was- en Strijkservice Haaglanden is also not liable for the loss of objects or money left in the ironing items. Was- en Strijkservice Haaglanden is never liable for any indirect damage to the client or third parties, including consequential damage, immaterial damage, business, or environmental damage.

The client indemnifies Was- en Strijkservice Haaglanden against claims from third parties regarding damage caused by the use of the goods supplied by Was- en Strijkservice Haaglanden.

Article 12 – Force Majeure.

Was- en Strijkservice Haaglanden is not liable if and to the extent that it cannot fulfill its obligations due to force majeure. Force majeure is understood as any external cause, as well as any circumstance that reasonably should not be at the risk of Was- en Strijkservice Haaglanden. Delays or failures by suppliers, transportation options, and strikes are explicitly considered force majeure. If and to the extent that Was- en Strijkservice Haaglanden temporarily cannot fulfill its obligation due to force majeure, any missed boxes will be processed at a later time.

Article 13 – Disputes.

All agreements are exclusively governed by Dutch law. All disputes arising from offers and agreements, regardless of their name, shall be submitted to the judgment of the civil court competent in the location of Was- en Strijkservice Haaglanden, unless legal provisions oppose this.